Ben Lewis
Strategic UX Leader & Cross-Functional Collaborator
Visionary Customer Experience and UX Executive with a proven record of driving measurable outcomes through digital transformation, UX strategy, and customer-centric innovation. I bring a unique blend of UX strategy, service design, and business leadership to every project — whether shaping digital products, optimizing support systems, or scaling high-performing teams.
I specialize in aligning business goals with user needs to deliver scalable solutions that increase satisfaction, reduce friction, and accelerate growth.
Ben Lewis
UX Leadership Professional
About My UX Journey
I developed deep UX expertise through hands-on application, self-directed study, and cross-functional leadership. My career path—from support and operations to VP of Customer Experience—has equipped me with a rare blend of empathy, data fluency, and execution strength that I bring to every design challenge.
My UX Leadership Approach
User-Centered Thinking
Grounding every initiative in real user data, pain points, and behavioral insights to inform decisions that drive measurable outcomes.
Cross-Functional Leadership
Aligning product, design, engineering, and business stakeholders to deliver cohesive, customer-first experiences at scale.
Business Impact Focus
Connecting UX efforts to key metrics like revenue, NPS, churn, and process efficiency — translating design into business value.
Innovation & Iteration
Fostering a culture of continuous improvement through research, experimentation, and strategic decision-making.
Core Expertise
Key Achievements
Achieved 100% reduction in customer-generated tickets through self-service innovation
UX optimization initiatives that cut routine process times by over 5 minutes, boosting customer satisfaction and reducing operational friction.
Led cross-functional teams through major digital transformations, establishing design systems that scale, and creating user research programs that inform product strategy at the highest levels.
Implemented design systems that increased development efficiency by 60%
Cross-Functional Collaboration Philosophy
I believe the best UX outcomes emerge from truly collaborative environments where design, engineering, product, and business teams work as unified partners. My leadership style focuses on creating psychological safety, establishing shared goals, and building processes that enable teams to do their best work.
Through regular cross-functional workshops, design critiques, and strategic alignment sessions, I ensure that user experience considerations are embedded throughout the product development lifecycle—not just added at the end.
This approach has consistently resulted in products that not only meet user needs but also achieve business objectives, creating sustainable value for organizations and their customers.
Trusted by Leading Organizations
Bluehost
InMotion Hosting
BuyItLive
QFloors
Atlas International
Health & Vitality Utah